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San Jose, CA – Customer Service Representative

Awesome CSR Needed on our team in San Jose, CA!

Northwest Door, a premier manufacturer of steel, aluminum and customer wood garage doors, is seeking a full time Customer Service Representative to join our team at our San Jose, California Distribution Center.

The ideal candidate will be professional and courteous, be able to field customer inquiries, delegate and offer resolutions, offer customer support; provide excellent service to customers and be a team player.

Essential duties of this position:

You will have “hands on” duties including assisting walk-in customers with their questions about our products, orders and payments; answer multi-line phone system; and complete various office tasks such as filing, data entry and other administrative duties. You will receive questions from customers either by phone, electronic communication or in person and follow procedures to provide answers or refer customer inquiries to the appropriate staff. Typical questions are focused on order status, product information, account status, pricing, products or services.

Education, job skills and experience to be successful in this position:

  • High School Diploma or GED equivalent, college coursework preferred but not required
  • Two years of professional customer service experience (Office Environment)
  • Some experience in a manufacturing or garage door industry is preferred
  • Computer literacy including proficiency with Microsoft Office programs

The above description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications of this position.

Northwest Door LLC proudly offers a comprehensive compensation and benefits package including medical, dental, vision, prescription, life insurance, paid time off (PTO) and 8 paid Holidays; 401(k) retirement plan; employee assistance program; longevity bonuses, educational reimbursement, service awards; pay in lieu of PTO; and team events.

For more information about our company, visit our website at www.northwestdoor.com. To apply, please include your updated resume when you select “Apply Now”. Applications are also accepted on site at 2277 Ringwood Avenue, San Jose, CA 95131 during regular business hours Monday to Friday, 7:30 am to 4:00 pm. NO PHONE CALLS PLEASE.

Northwest Door LLC is an Equal Opportunity Employer with a diverse employment environment.

Northwest Door is a drug-free workplace. A pre-employment drug test must be negative regardless of whether you live, test or plan to work in an area that permits legalized use of marijuana for either medical or recreational purposes. All offers of employment will be contingent on successfully passing a background check and a pre-employment drug test.